Home Away Holiday rentals Complaint

Home Away Holiday rentals Complaint

ADVERTISEMENT

Home Away took money from my account without authorisation and are delaying putting it back. - Home Away Holiday Rentals


I have used both Owner's Direct and Home Away before and dealt direct with the owners, with no problems, but when I wanted to contact an owner about a holiday on Tuesday, I was directed to an online booking form. It asked for my bank details and I called Home Away to voice my concerns about paying before confirmation. I was assured that they would only take the money when the owner had contacted me to accept the booking and the owner had then subsequently contacted HA to confirm the booking was accepted.
This was a deliberate lie, as the money was taken in less than 24 hours, despite no confirmation from the owner. In fact, as the owner did not contact them, the booking was declined.
You are probably thinking that as they took my money without authorisation within 24 hours, they would replace it within 24 hours when they realised that the booking was declined. To be fair, they did send me an email informing me that the booking was declined and telling me that I would not be charged. No mention of the deposit and office fee.
I have phoned twice and also spoken to the Holiday Rental payments company that they transfer money through ( and who also probably take a cut of the office charge) and from initially being told that my money would be returned not straight away, but in 2-3 days, it has now gone to 5-7 days. Why? we all know how quickly money can be transferred now, so it must be another way of making money on the interest paid.
I have received no satisfactory explanations as staff simply apologise and say they understand my frustration. The holiday rental payments rep even told me that they had had several similar complaints.
There is a total lack of honesty and decency in this company's dealings and having been on several review forums since this happened, I sincerely wish that I had read them before. I only hope that anyone reading this will avoid this company like the plague and take their business elsewhere.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Home Away Holiday re...
SUBMIT a ticket
for Home Away Holiday re...
WATCH videos
for Home Away Holiday re...
More Home Away Holiday rentals Reviews and Complaints MORE reviews and complaints
for Home Away Holiday re...

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team